One thing Disney theme park fans love to complain about is decision by spreadsheet (or as Disney author Kevin Yee famously says “declining by degrees”). The idea that there’s someone backstage with a formula and a red pen saying, you have to cut, cut, cut because some random number wasn’t met and you end up with death of the guest experience by a thousand small cuts instead of one or two large ones. Like a frog in a pot of water, by the time you notice the end is near, it’s too late to jump out.
Wielding the spreadsheet is the moment when Disney is most like a business and least like something magical. Erin Wallace, executive vice president of operations strategy, planning, and revenue management for Walt Disney Parks and resorts, was in charge of that whole process. As such, she often became the subject of flames from the fans.
Whether Wallace deserved those critiques or not, is an open question. She answered to someone (for a long time the also departing Meg Crofton and more recently Parks chair Tom Staggs) and was subject to meeting the overall goals of the company. The company is doing remarkably well right now, but how will it work in the long term, well that remains to be seen.Read More »Disney Parks operations executive Erin Wallace departs
It’s an honor that has include such great corporate leaders as Bill Gates, Jack Welch, and Michael Dell in the past. Now Disney’s CEO Bog Iger can add his name to the list of CEO’s of the Year as awarded by Chief Executive magazine. Among… Read More »Disney’s Bob Iger named 2014 CEO of the Year
That mad clicking sound you hear is the keyboards of thousands of hopeful startup entrepreneurs filling out an application to be among the first crop of companies accepted into the new Disney Accelerator program. The oft-unspoken secret to both Walt Disney’s success was that he… Read More »Disney Launches a Startup Accelerator
The most crucial difference between Michael Eisner and his successor at Disney, Bob Iger turns out to be a belief in building around franchises. The buzzword from Eisner was always synergy, code word for cooperation between divisions. Iger came from a background in network TV… Read More »How the Walt Disney Company Solved The “Boy Problem”