A few days ago, WDWMagic.com reported that there were no Fantasmic! times scheduled past January 4, 2012 at Walt Disney World’s Hollywood Studios. This news broke my heart. For those of you who aren’t familiar with the show, it is sort of the original World… Read More »Beware of the Fantasmic! Hiatus
Yes, it was hot and humid at Disney World today. The most magical place on Earth can seem much less than than sparkly during the busy summer weeks (and this week is among the busiest). However, your discomfort is no excuse to take your frustrations… Read More »Woman Arrested for Striking, Kicking Child at Magic Kingdom Today
An article in the Orlando Sentinel’s sports section focuses on one of the unique benefits that comes with sports training at ESPN Wide World of Sports at Walt Disney World. It’s called cyrotherapy. It’s the same technology that cryogenic facilities use to quickly freeze a… Read More »Cryotherapy at ESPN WWoS Advances Sports Therapy
The monorail station could be looking like this a lot more when Disney institutes its new reduced hours for the trains.
One of my favorite Robert Heinlein short stories is “The Roads Must Roll.” Written in 1940, it speculates about a rapid transit system that would move people across the country in speed and comfort. The high speed nature of the rolling roads meant that maintenance was a huge deal. When the employees decided to organize for better working conditions, well, the shit hits the fan. In some ways it foretold the air controller strike of the Reagan era. These days there is an odd tie-in to the Walt Disney World monorails system too.
Walt Disney World just announced they would be reducing the operating hours of their monorail fleet. They used to run 1.5 hours after the parks closed or after the last scheduled event (extra magic hours, christmas party, etc). Sometimes these hours were stretched even further on the EPCOT line. Now they will all shut down 1 hour after the posted closing time for the park with no allowance for extra magic hours or other events. Guests will be placed on buses or water craft to be returned to their hotels or the TTC and EPCOT parking lots.
Initially, there was a lot of outcry directed at Disney for reducing benefits to resort and park guests at the same time they are raising prices, but soon word leaked out that there was an important reason behind the shift. The reason? The monorail fleet is just breaking down under the strain.
In a long internal memo today, Tom Staggs made official the organizational shakeup everyone knew was coming after Staggs took over the Walt Disney Parks and Resorts division. It’s nothing earth shattering, but it does flatten some of the levels of hierarchy that were said to have frustrated Staggs since he took over.
In short, current WDW president Meg Crofton expands to oversee all the domestic parks and the two parks in France. Karl Holtz, who a few years ago was rumored to be leaving Disney, is instead adding DVC to his DCL and Adventures by Disney responsibilities. Leslie Ferraro becomes executive vice president, Global Marketing and Sales combining those two closely related departments and Erin Wallace, executive vice president, Operations Integration also adds revenue management to her desk. The move also creates a new executive council under Staggs.
While Staggs’ reorganization did not cut any of the deadwood certain segments of Disney fans wanted to see go, I believe the general movement here is a good one. It will allow for efficiencies where they need to exist and independence, with oversight, as required for the parks. Combining marketing and sales is a no-duh in my book, they are both measured by the same final metrics (butts in beds and asses through the gates), so unifying them is good. The only move that looks questionable to me is giving the extra power of revenue management to operations. However, they are the yin and the yang of theme park operations. Having one person keep a close eye via her myriad of spreadsheets and minions (and I mean that in the nicest possible way), could be very positive.
Let’s keep a watch on this for the next 3-year planning cycle and see if there really is any improvement. Meanwhile, the pressure is kicked up a notch for these people to get things done or they too could be reorganized right out of a job.
The full text of Tom Staggs’ announcement is below the jump:
Read More »Promotions Shake Up Disney Parks & Resorts under Tom Staggs
It’s the holiday weekend, but I have time for a quick update. Took a walk through the Magic Kingdom on July 2nd. Main Street was decorated for the Independence Day holiday. Although the banners may have been few in number, the spirit was there. View… Read More »Magic Kingdom Update – July 2nd, 2011
The Vacation Lodge Motel, near Disney’s Animal Kingdom, on the 192 caught fire around 10:45pm last night and is still burning strong right now. All three wings of the sprawling motel have burned to the ground, displacing 150 guests. Although it was an operating motel,… Read More »Massive Motel Fire near Disney World Closes 192, Injures 12
I’ve been a fan of Indy Car style racing since watching my first Indianapolis 500 on TV back in 1978. That race holds a special place in my heard and the hearts of millions. For race car drivers nothing matches the feeling of winning an… Read More »Dan Wheldon 2011 Indianapolis 500 champion feted at Magic Kingdom