customer service

Victory: Disney exchanging poorly made Haunted Mansion Dooney and Bourke Bags

After a long customer service nightmare, Disney fan Oni Hartstein has finally prevailed in getting someone to take responsibility for the shoddily-made Dooney and Bourke Haunted Mansion bag she owned. Initially a 10th Wedding Anniversary gift, as many Disney fans know, even acquiring the Haunted… Read More »Victory: Disney exchanging poorly made Haunted Mansion Dooney and Bourke Bags

Fastpass+ Sends Status Email

Just received my first Fastpass+ status change alert via email. I think this is pretty powerful customer service from Disney. What’s nice about this is I don’t have to do anything but show up at one of these locations and my Fastpass+ will be accepted… Read More »Fastpass+ Sends Status Email

Disney Store Offers Make-up Discount

If there is one thing about Disney’s merchandise program I’m constantly amazed at, it’s how they manage to screw up the limited edition merchandise events so frequently. If they didn’t have a brand with such a strong history, I don’t think people would put up… Read More »Disney Store Offers Make-up Discount

Airline remakes itself in Disney’s Image

In “Hustle & Flow” Fast Company takes a look at the new check-in lobby for Alaska Airlines and sees Disney’s influence. It visited theme parks, hospitals, and retailers to see what it could learn. It found less confusion and shorter waits at places where employees… Read More »Airline remakes itself in Disney’s Image