Just received my first Fastpass+ status change alert via email. I think this is pretty powerful customer service from Disney. What’s nice about this is I don’t have to do anything but show up at one of these locations and my Fastpass+ will be accepted at any time today.
I just don’t know how effective sending an email is for parties who may not have a cell phone with them, have email alerts turned off while on vacation, etc. Some attempt is better than nothing, I suppose. I think this qualifies as exceeding guest expectations, what about you?