guest experience

How Fast Passes Are Ruining Our Nation, Hyperbole… or Not?

00-fastpassplus-screen

Megan McArdle, a business and economics blogger recently made the jump from Newsweek to Bloomberg. During that time off she indulged in one of her passions – roller coasters. I knew there was a reason I liked her. One of her insights from the trip is about how guest services like Quick Queue, Fast Lane, or Fast Pass are impacting the enjoyment of theme park guests, and, perhaps, even symbolize something that’s gone wrong with our nation over all.

McArdle observes something many theme park fans have noticed before. Even though Fastpass is free, and other systems aren’t that outrageous as a percentage of the overall vacation, some families just don’t use them.

I find it hard to believe that the problem is a lack of awareness; all three parks prominently hawked Quick Queue or Fast Lane passes at concession stands.

Perhaps the problem is the price — though with the bucks people were dropping on concessions, I can’t believe that this is the issue. No, I think the answer is in the hard stares we got as we walked through the fast-pass gate. People just don’t like fast passes. It doesn’t feel right.

I had never really thought about it that way. But it makes sense to me.Read More »How Fast Passes Are Ruining Our Nation, Hyperbole… or Not?

Disney Parks Magic Band

Disney Parks Magic Band Appears on FCC Site

If you visit the Magic Kingdom this weekend you’ll see a large temporary structure just on the other side of the front gates. It has some fancy sensors and a few cameras; the thought being Disney will be testing RFID enabled devices for admission soon.… Read More »Disney Parks Magic Band Appears on FCC Site

Layoffs at the Magic Kingdom of Disney

Local news CFNews13 reports that layoffs began yesterday at Walt Disney World. The story mentions executive level employees who had the option to receive a severance package or take their chances with layoffs. We’ve actually known of some of the executive layoffs for a few… Read More »Layoffs at the Magic Kingdom of Disney

Cody’s Trip: Day 1 – And so it begins (eventually)

  • by

Some of you might have been wondering where I have been since it has been quite some time since I have written a blog. Do not worry, I have not been eaten by reptilian-man creatures nor have I finally realized that there exists this thing called “life”. No, I have spent a week and a half down at Walt Disney World, enjoying the Florida sun while my friends were treated to the snow and freezing cold weather up north.

So without further ado, read on for a detailed look at my vacation including a wealth of useless information, amusing stores, thrilling adventures, and an opinion or two. It’s worth it. Trust me.

Read More »Cody’s Trip: Day 1 – And so it begins (eventually)

Bye Bye Fastpass!!!

And there was much rejoicing. Jay takes a hard look at the ’03 numbers now that FastPass has been established for several years. Jay is surprised to learn that not only did the quantum leaps in customer spending and satisfaction failed to materialize for the… Read More »Bye Bye Fastpass!!!