Back when Big Thunder Mountain Railroad re-opened after its latest refurbishment, there was a lot of speculation about exactly what those nondescript boxes were in the queue. Obviously, they were temporary place holders until something better could be installed, but what is that something. Turns out, it’s another next-gen interactive queue.
These enhanced queues give guests waiting in the standby line something to do while Disney whisks the Fastpass holders by. Given that Fastpass artificially inflates the wait time of standby users for every Fastpass holder who returns, keeping guests entertained is more important than ever. Heck, even prior to the arrival of Fastpass at the Indiana Jones Adventure at Disneyland (the grandfather on the interactive queue) entertainment was an important part of guest satisfaction (120 minute waits were du rigor back in the day).
Fastpass+ is still in testing phase right now, so its impact is minimal. But it will be important to keep a close eye on what happens when more guests are able to use its services. We don’t even know for certain if it will be just for Disney resort guests or if it will available to all. What we do know is that a lot more attractions and experiences will be accessible via Fastpass+.
My guess is that this will impact different attractions differently. Attractions that previously did not have Fastpass because they’re high enough capacity that it’s not needed (Pirates & Haunted Mansion comes to mind) will see some increase in wait time. But attractions that already have Fastpass will actually see a decrease in standby wait time as guests now have more choices for their limited Fastpass allotment. I’m cautiously optimistic that, on balance, the good will outweigh the bad… or pessimistically, everyone will have something not to like. :)
What do you think about Next-Gen Queues and Fastpass +.