guest satisfaction

Disney Cruise Line rated top Travel Brand of the Year in Harris Poll

The Harris Poll issues a yearly report tracking which travel service brands rank as the most brand equity for their respective industries. Over 78 travel brands are evaluated for traits such as customer service and loyalty as well as familiarity and quality. “Disney benefits from… Read More »Disney Cruise Line rated top Travel Brand of the Year in Harris Poll

Will Mickey and Minnie Photo-Op say ‘No’ to Late Guests?

As you may have heard Mickey and Minnie are moving to a new meet and greet location in Town Square at the recently renamed, but not yet open, Town Square Theater. We posted recently about how this will be the first character meet and greet to feature a Fastpass option. There is still quite a bit of construction going on around the area, but rumors of exactly how the Fastpass system will work are beginning to circulate.

A big rumor and some thoughts below the jump:

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Disney’s Fast Pass, a problem looking for a solution

I missed linking to the Orlando Sentinel‘s article on the listing of expired and counterfeit fast passes on eBay. But a post on MouseExtra reminded me that I really felt like Disney has a solution that’s readily available to this problem. Get rid of the… Read More »Disney’s Fast Pass, a problem looking for a solution