Walt Disney World has published a list of frequently asked questions for those who have trips planned to the resort in the near future and annual passholders. This information clarifies a number of issues after the announced closure of four theme parks due to risk from Coronavirus / COVID-19.
Annual Pass and Ticket Info
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
Florida Resident Discover Disney Tickets may be used through July 31, 2020.
If you have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 they will be automatically refunded.
How does the closure of Walt Disney World impact annual passes? Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.
Fastpass+ reservations during the closure period will automatically be cancelled.
Hotel and Dining Reservations
For stays between March 16, 2020 through March 31, 2020, if you have not checked in, you may modify or cancel your Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date.
What if I want to cancel a resort reservation after the parks reopen? Disney will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.
What if I have a pre-paid dining reservation or experience reservation like Build a Droid during the time when the parks are closed. Will I receive a refund? Yes. All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.
What happens to dining reservations that required a credit card at the time of booking? Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.