Walt Disney World answers questions related to resort stays, tickets and dining during closure for Coronavirus

Walt Disney World has published a list of frequently asked questions for those who have trips planned to the resort in the near future and annual passholders. This information clarifies a number of issues after the announced closure of four theme parks due to risk from Coronavirus / COVID-19.

Annual Pass and Ticket Info

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

If you have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 they will be automatically refunded.

How does the closure of Walt Disney World impact annual passes? Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.

Fastpass+ reservations during the closure period will automatically be cancelled.

Hotel and Dining Reservations

For stays between March 16, 2020 through March 31, 2020, if you have not checked in, you may modify or cancel your Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date.

What if I want to cancel a resort reservation after the parks reopen? Disney will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.

What if I have a pre-paid dining reservation or experience reservation like Build a Droid during the time when the parks are closed. Will I receive a refund? Yes. All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.

What happens to dining reservations that required a credit card at the time of booking? Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

If you have any other questions, add them in the comments below or message us on Facebook or Twitter and we will try to get them answered.

11 thoughts on “Walt Disney World answers questions related to resort stays, tickets and dining during closure for Coronavirus”

  1. Constance Ferguson

    I realize it said “if” you haven’t checked in you can modify your reservation. I’ve already checked in online for a trip planned for 3/28- 4/5. Can I reschedule my trip?? I hope so, the parks are closed!

      1. They’ve been busy since last night. Haven’t gotten an answer at all. I keep calling and calling. I think they need to help people that actually have trips planned and paid for within the next 2 weeks before planning new trips for people for the future.

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  3. I used my DVC points for a two week stay. Will Disney allow me to cancel my reservation without losing my points? If I cancel what use year will my points be allocated to?

  4. Tried making a reservation at the Fort Wilderness campground for next week. No availability. There doesn’t seem to be any availability at any Disney World resort next week. Are they accepting new reservations? I’m not crazy, just looking for a quick overnight trip for needed visit and don’t want to put elderly family at risk.

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