Instapic: Fastpass+ Sign at Big Thunder Mountain Railroad

from Instagram:

A sign at Big Thunder Mountain Railroad tries to answer frequently asked questions about Fastpass+. Didn’t help. There were still people in the FP+ queue with no fastpass. One on hand Disney needs to be able to design a system that’s simple enough it doesn’t need signs like this. On the other, Fastpass+ has been around for around 2 years. That’s enough time for guests to do a little investigation before arriving at the parks. Perhaps Disney needs to do more ‘pre-arrival’ awareness, so these guests aren’t left out.

What do you think explains the fact that some guests just don’t get Fastpass+?