Both Disneyland and Walt Disney World have updated their websites with new information related to the resort closures amid the global health emergency and how that impacts their most loyal customers – annual pass holders.. Effective April 5, both resorts will stop and waive all upcoming monthly payments for annual passes while the theme parks are closed.
Additionally, there will be retroactive refunds for any payments made between March 14 and April 4.
According to the website update, payments will resume with the parks reopen. Because of this Passport expiration dates will not be extended and will expire on their original expiration dates.
Both resorts will allow guests the alternative of just suspending payments starting April 5 through the park closure period. Payments will resume once the parks reopen. The expiration date will be extended based on the number of days the park is closed. Details on how to choose this option have yet to be announced.
If you are a passholder who has paid in full, your ticket’s expiration date will be extended by the number of days the parks are closed, as previously announced. However, there will also be partial refund options, the details of which have yet to be announced.
Disney’s statement asks for understanding as they’re expecting a heavy call volume. “This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks,” said the statement.
If you have questions, please contact Disneyland’s Annual Passes Member Services at (714) 781-7277. Walt Disney World pass holders can call V.I.PASSHOLDER Support at (407) 739-7277.
If you have an annual pass at either Walt Disney World or Disneyland, what do you think about the option to pause monthly payments? Is this what you wanted?