Just received my first Fastpass+ status change alert via email. I think this is pretty powerful customer service from Disney. What’s nice about this is I don’t have to do anything but show up at one of these locations and my Fastpass+ will be accepted at any time today.
I just don’t know how effective sending an email is for parties who may not have a cell phone with them, have email alerts turned off while on vacation, etc. Some attempt is better than nothing, I suppose. I think this qualifies as exceeding guest expectations, what about you?
I got one of these, too. It was pretty cool. Cast members were giving out the wrong info, so I think they need some training on it.
That happened to us while at Magic Kingdom the other day. We were a little skeptical as to whether or not it would work, but everything worked well. In a related issue, some of the cashiers need more training on how to activate the Magic Bands. I (a guest) had to instruct two cast members how to activate them. They were very quick to tell people the benefits that the Magic Bands provided guests, but had little knowledge of how they work. This, I’m sure, will come as time goes on.
I think it’s funny that one of the experiences you can choose is the ride that is unavailable
The idea is that you can come back at anytime in the day to experience the ride. They say that in the text
I agree this is nice….but even those of us with smart phones, how many of us have our phones set up to notify us on emails or check our emails often enough for this to be valuable? I don’t. I either manually check my email on my phone 2-3 times per day if I’ve got time or waiting for an email, or I wait until I get back to our room and check it on my laptop. We got these too last week while at WDW but honestly by the time I got the email it was after the fact.
Perhaps a text message would be more valuable.
It should be noted that they also post his in My Disney Experience, so if you have the app, it’s there…but then again, you have to check for it.
We got several of these emails on our last visit, whenever an attraction was down for even a short period. We didn’t see the emails until we got back to our resort, as we never check email in the parks, but it really didn’t matter — when we showed up at an attraction that was shut down, the cast member at the FastPass entrance would tell us the same information that was being sent in the email (we could come back any time later in the day, or go use our FastPass at a number of different attractions).
Overall, the system functioned perfectly. I suppose it might be a little better if you could opt to receive the notification via text message, since most people have their smartphones set to notify them of text messages but not email.
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