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When you evacuate an attraction, how long should it take?

The 911 tape for the heavily reported on Harry Potter and the Forbidden Journey evacuation has been released. On it, one of the ride’s passengers claims they had been kept waiting 15 minutes in an uncomfortable position without any notice from ride attendants when help… Read More »When you evacuate an attraction, how long should it take?

When stuck on an attraction, when is it okay to call 911

There’s a story in the Orlando Sentinel this morning about a ride-stop and subsequent guest evacuation on the new Harry Potter and the Forbidden Journey attraction at Universal Orlando’s Islands of Adventure park. Ride-stops and walk-offs happen all the time at theme parks, particularly with… Read More »When stuck on an attraction, when is it okay to call 911