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Guest Relations

Not Everyone Likes Disney-Style ‘Guest’ Service

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Karen Stabiner asks in an opinion piece in the Los Angeles Times: What ever happened to being a plain old ‘customer’? I don’t know about your friends, but my friends never ask me to pay when they invite me over for a good time. "Guest" implies free, or at least it used to. Lately, "guest"… Read More »Not Everyone Likes Disney-Style ‘Guest’ Service

Finger Scanning: Inside Stuff

I’ve received a helpful letter from someone with more details on how Disney’s finger scanning technology works. It appears I was mis-informed about all the data being stored on the magnetic strip portion of the card, just the identifying info for the card is stored there. But putting more information than that on them is… Read More »Finger Scanning: Inside Stuff

Disneyland’s itching for more bad publicity

Cory at BoingBoing links to another story of a ‘rogue’ tour guide, this time author and Disneyland historian Dave Koenig, being asked not to give tours on Disney property. Does Disneyland really need all this bad publicity? Who is making the decisions up there, Goofy? I agree that Disney has the right to control tour… Read More »Disneyland’s itching for more bad publicity