Tag Archives: customer service

Fastpass+ Sends Status Email

Just received my first Fastpass+ status change alert via email. I think this is pretty powerful customer service from Disney. What’s nice about this is I don’t have to do anything but show up at one of these locations and … Continue reading

Posted in Walt Disney World | Tagged , , , , , | 6 Comments

Disney Institute growing its business consulting role

The Disney Institute started as a dream of Michael Eisner that guests coming to the resort would carve out a bit of their time to learn something of they way Disney crafts its magic brand. Turns out, not so much. … Continue reading

Posted in Walt Disney World | Tagged , , , , , , | 2 Comments

Disney Store Offers Make-up Discount

If there is one thing about Disney’s merchandise program I’m constantly amazed at, it’s how they manage to screw up the limited edition merchandise events so frequently. If they didn’t have a brand with such a strong history, I don’t … Continue reading

Posted in Disney Consumer Products, The Disney Stores | Tagged , , , , , , , , , , , | 12 Comments

Airline remakes itself in Disney’s Image

In “Hustle & Flow” Fast Company takes a look at the new check-in lobby for Alaska Airlines and sees Disney’s influence. It visited theme parks, hospitals, and retailers to see what it could learn. It found less confusion and shorter … Continue reading

Posted in Travel Planning | Tagged , , , , , | 2 Comments