customer service

  • Fastpass+ Sends Status Email
    Fastpass+ Sends Status Email

    Just received my first Fastpass+ status change alert via email. I think this is pretty powerful customer service from Disney. What’s nice about this is I don’t have to do anything but show up at one of these locations and my Fastpass+ will be accepted at any time today. I…

  • Airline remakes itself in Disney’s Image
    Airline remakes itself in Disney’s Image

    In “Hustle & Flow” Fast Company takes a look at the new check-in lobby for Alaska Airlines and sees Disney’s influence. It visited theme parks, hospitals, and retailers to see what it could learn. It found less confusion and shorter waits at places where employees were available to direct customers….

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