Chad Emerson of Blooloop.com has a short interview with EPCOT Vice President Dan Cockerell. I’ve met Dan on a couple of occasions and can tell you his heart is definitely in the right place. He comes with a lot of front line experience as well as operations experience.
When asked about his leadership style he said:
Albert Einstein said, “Setting an example is not the main means of influencing another, it is the only means.” I really believe that. People don’t care what you say, they care what you do. Since our Cast is what makes our guest experience unique and they deliver the magic, I spend most of my time finding ways to support them in their roles and making sure they can be as successful as possible.
More at Blooloop.