Airline remakes itself in Disney’s Image

In “Hustle & Flow” Fast Company takes a look at the new check-in lobby for Alaska Airlines and sees Disney’s influence.

It visited theme parks, hospitals, and retailers to see what it could learn. It found less confusion and shorter waits at places where employees were available to direct customers. “Disneyland is great at this,” says Jeff Anderson, a member of White’s skunk works. “They have their people in all the right places.”

Well, I could have told them that. If you click through and see the picture they have, you’ll instantly be reminded of Disney’s counter service restaurant cashier locations. (Read)

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2 Responses to Airline remakes itself in Disney’s Image

  1. Pingback: Alaska Airlines designs the Airport of the Future « Lost in Translation

  2. I love it when Disney’s impact reaches beyond their products and customers and indirectly makes its way into entirely different industries. I always get excited when I see something like that. The world would be a much more awesome place if most companies kept those kind of virtues in mind.

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